Writing an interface's words so using it feels like a natural back-and-forth conversation, especially in chatbots, voice assistants, and guided flows.
Synonyms
- conversational ux
Related terms
In plain words
- making the app talk to you like a person would
Usage example
Conversational design turned the stiff form into a friendly step-by-step chat.
Don't confuse with…
- voice and toneVoice and tone describe the personality of the writing; conversational design shapes the whole turn-by-turn dialogue.
Categories
- Content & UX writing