A research method where you watch real people try to complete tasks with a product to see where they get stuck, confused, or make mistakes.
Synonyms
- user testing
Related terms
In plain words
- watching people use the product to find problems
- seeing where users get stuck
Usage example
Usability testing revealed that most people couldn't find the checkout button.
Don't confuse with…
- heuristic evaluationUsability testing watches real users; a heuristic evaluation has experts check the design against rules instead.
Categories
- UX research